Refund policy

We are happy for you to return any products purchased from us that are unused, in a resalable condition and in their original packaging. We cannot accept returns for any opened products.

You are liable for the cost of postage & packaging.

If a package has arrived in a damaged condition please take a photo and email to us at orders@buymypetfood.com within 7 days of receipt of delivery.

We will contact you to arrange for a replacement item.